Why do I have to supply my fonts if you have the same programs?
We need your version of the fonts you have used to create your document, this is to ensure that text does not reflow or default to Courier. We may have the same program you used but we may not have the exact version of the font you used.

How do I supply my fonts?
For PC users: Create a new folder, either on the Desktop or where you keep your current job file. Then go to Start > Settings > Control Panel > Fonts Folder. Highlight the font you need to include and right click to Copy, then Paste it in your new folder. Include the folder on your transfer disk or send the fonts as attachments with your e-mail.

For Mac users: Create a new folder. Go to System Folder > Fonts. Highlight the font you need and hold down the option key and drag the font to your folder. Include this folder on your transfer disk.

Can you take my pictures and logo off my website to use for my brochure?
No, to print your images with quality results we scan them at a resolution of 300 dpi or higher. Images on the internet are 72 dpi and will appear grainy if we attempt to use them to print your brochure.  

Can you output my file from PowerPoint?  
As PowerPoint is a presentation program, it is not used for page layout and cannot output colour separations. It is not recommended that you supply files in PowerPoint. We purchase the most popular software programs for design and page layout and upgrade as new versions become available. We do not purchase software that is considered personal use programs such as Print Shop Deluxe, which is designed for outputting to your personal printer.

Submitting files for output:
To receive the expected results from the file you supplied, here are some key items to check before submitting your files to Priority Printing Ltd.

• All linked graphics must be supplied with the native application
• All fonts present in the document and linked graphics must be supplied. (Avoid hidden fonts. If you have reformatted, or changed an old document, or tried several different fonts before choosing one, some hidden fonts may remain.) If we receive a missing font warning we will not proceed with your order. Some applications, such as Microsoft Word, will not give a missing font warning. Instead it will substitute the font that it thinks matches the missing font the best. Use bold or italic versions of fonts. Please do not use style attributes applied to fonts (bold, italic, etc...) instead of the respective stylized version of the font.
• If you are sending postscript fonts, please include all screen and printer fonts.
• For optimum print quality, all photos and rasterized graphics (ie. tiffs, jpegs, and Photoshop documents) should be 400 dpi at the finished size. All bitmap graphics (ie. black and white rasterized graphics, rasterized text, line art scans) should be 1200 dpi at the finished size.
• Always provide an actual-size hard copy proof of your project. This will help our Prepress Technicians identify problems such as missing fonts or images.
• Due to today's pdf workflows, books, brochures, and any other multi page documents should be supplied as single pages, not spreads.
• A bleed area of 1/8" is required wherever bleed is present in your project to allow for proper trimming and binding.
• The most common page layout programs (ie. QuarkXPress, Pagemaker, InDesign) have a collect for output function which will copy all fonts and graphics present in your document into one folder for easy transfer to Priority Printing Ltd.
• If supplying your files electronically, we recommend compressing your files using Winzip, Winrar, or Stuffit. By compressing your files it will help protect them from corrupting and create a smaller file for download or upload.
• If supplying your files in pdf format, please download Priority Printing Ltd.'s Acrobat Distiller settings. This will embed all fonts and graphics to our specifications. This will help avoid poorly created pdfs which will slow down the production of your project.
• Always create a copy of your document, fonts and graphics to supply to Priority Printing Ltd. Keep the original files on your system.
• Always make sure that all RGB colour space elements are converted to the colours you wish your project printed in. Be aware that major colour shifts can occur when converting from RGB colour space to CMYK colour space.

Most importantly, remember that the staff at Priority Printing Ltd. are just a phone call away. If you have any questions regarding the acceptability of your file, do not hesitate to contact us!